🕌 Qiwa – Complete Guide for Saudi Employees (2025)

Qiwa Saudi Arabia Portal — Qiwa Saudi Arabia Portal — Qiwa Saudi Arabia Portal

🌟 Introduction

Saudi Arabia has transformed how employees and employers manage work through Qiwa — a smart, digital platform launched by the Ministry of Human Resources and Social Development (MHRSD). Qiwa allows expats to handle all employment-related services online, including signing contracts, transferring sponsorship, checking resignation status, and more, all without visiting government offices.

💡 In this guide: You’ll learn what Qiwa is, its key features, how to create an account, apply for resignation, handle missing contracts, and resolve disputes with employers legally and safely.

💼 What is Qiwa?

Qiwa is Saudi Arabia’s official digital platform connecting employees, employers, and government labor services in one system. It’s designed to make employment processes fast, transparent, and legally compliant. Through Qiwa, expats can manage contracts, transfer sponsorship, check company details, and track labor disputes online — all from a mobile device or computer.

Qiwa is part of Saudi Arabia’s Vision 2030 initiative, aiming to digitalize labor and HR services to save time, reduce bureaucracy, and protect both employees and employers.

Qiwa Employee Dashboard — Qiwa Employee Dashboard — Qiwa Employee Dashboard

⚙️ Key Features of Qiwa

• Digital Work Contract – View, sign, and verify your employment contract online, legally recognized.
• Transfer of Services (Naqal Kafala) – Apply for company or sponsor transfer safely and easily.
• Profession Change – Request a change of job title officially within your company.
• Employee Dashboard – Access all company and employment details, including establishment info and Saudization level.
• Exit & Re-entry Tracking – Monitor your visa and exit/re-entry status directly.
• Labor Law Access – Learn your rights as an employee under Saudi labor law.

✅ Tip: Regularly check your Qiwa dashboard to stay updated about contract status, transfer requests, and notices from your employer or the Ministry.

📝 Step-by-Step: How to Create a Qiwa Account

1. Visit https://www.qiwa.sa
2. Click Sign In on the top right corner.
3. Select “Sign in with Absher” (Qiwa connects with Absher for verification).
4. Enter your Absher username and password.
5. Enter the OTP sent to your registered mobile number.
6. Once verified, your Qiwa account will be automatically created.
7. Login anytime using your Absher credentials.

✅ Tip: Make sure your Absher account is active and your registered mobile number is updated before creating your Qiwa account.

🔐 How to Log In to Qiwa

• Go to www.qiwa.sa
• Click Sign In → select Absher
• Enter your Absher details and OTP
• Access your Qiwa dashboard

📝 How to Apply for Resignation in Qiwa

How to Apply for Resignation in Qiwa — How to Apply for Resignation in Qiwa — How to Apply for Resignation in Qiwa

1. Log in to your Qiwa account.
2. Go to Employment Contract or Employee Services.
3. Select your active contract.
4. Click Request Termination or End Contract.
5. Enter the reason for resignation.
6. Specify your last working date as per the notice period.
7. Review details and click Submit.

✅ Tip: Check your dashboard under Requests → Terminations to see employer approval status.

🚨 If Employer Does Not Accept Resignation

If your employer ignores or rejects your resignation, you can raise a complaint through Qiwa or directly with MHRSD.

1. Log in to Qiwa → Disputes & Complaints
2. Click Submit New Complaint
3. Select Contract / Resignation Issue
4. Provide all details: company name, Iqama, date of resignation, reason
5. Attach proof (screenshots, emails, pay slips)
6. Submit; MHRSD will review and intervene

✅ Tip: Keep all evidence of your resignation submission and communications with your employer.

❗ Contract Missing in Qiwa — What to Do

If your contract is not uploaded in Qiwa but you are still working:

• Ask HR to upload the contract immediately.
• Keep pay slips, emails, and attendance records as proof.
• Check Qiwa regularly.
• If delayed, submit a complaint through Contract / Employment Issue.

🚨 Emergency: Resigning Without a Qiwa Contract

1. Collect proof: payslips, appointment letter, attendance records, communications.
2. Communicate politely with HR requesting contract upload or clearance letter.
3. Contact MHRSD (Labor Helpline – 19911) for guidance and intervention.

✅ Tip: Never leave work without following legal steps; it may be considered absconding.

📱 Qiwa Mobile App

• View and sign contracts
• Track transfer requests
• Receive real-time notifications
• Access your profile anytime

Download “Qiwa” on Google Play or App Store.

📞 Qiwa Support and Helpline

• 🌐 Official website: https://www.qiwa.sa
• 📞 Customer Care: 19911
• ✉️ Email: info@qiwa.sa

💡 Tips for Expats Using Qiwa

• Keep Absher active (linked with Qiwa)
• Verify all contracts after signing
• Save PDFs of contracts and transfer requests
• Monitor dashboard regularly

🌍 Conclusion

Qiwa has revolutionized how employees manage labor services in Saudi Arabia — making the process transparent, fast, and secure. From signing contracts to transferring sponsors or resigning legally, Qiwa gives full control to expats and protects their rights.

💪 Stay updated, keep Absher active, and manage your work life confidently with Qiwa!

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